The Strongbox Lock & Safe Co. of Pennsylvania Guarantee
When we say we stand behind our work, we mean it literally. Every lock we install, every rekey we perform, and every emergency lockout we resolve in Pennsylvania comes with our 90-Day Done Right Promise - backed in writing, no arguing, no extra paperwork. If something isn’t right, we come back and fix it. That’s not a slogan we printed on a magnet. It’s how we’ve operated for over 42 years, and it’s the reason Pennsylvania homeowners still call us when they need someone they can trust at their door.
We named this company for the iron box where your grandfather kept the deed - a thing built to protect what matters, with no fancy mechanisms, just solid construction and a clear purpose. That’s the standard we hold ourselves to. Done right - and backed in writing.
What’s Covered
- Workmanship on every job. Whether we’re rekeying a Kwikset deadbolt in a Harrisburg rowhouse or installing a Medeco high-security system for a commercial client in Lancaster, our labor is covered for 90 days. If a cylinder binds, a strike plate loosens, or a latch doesn’t catch the way it should, we return and correct it at no charge.
- Parts and hardware integrity. We install and service Schlage, Medeco, Mul-T-Lock, Abloy, Baldwin, Yale, Kwikset, and Sargent - brands we’ve vetted over decades. If a component fails due to defect or our installation within the promise period, we replace it. We don’t debate whether it was “normal wear.” We fix it.
- Jobsite cleanup and respect for your property. Our background-checked, uniformed technicians show ID at the door on every visit, wear shoe covers when requested, and leave your space as we found it. Scratches, debris, or damage caused by our work is our responsibility to remedy.
- On-time arrival as promised. We will be there when we say. If we give you a two-hour window in Allentown, Reading, or anywhere across the 269 communities we serve, we honor it. Delays happen in this trade - traffic, a previous job runs long - but we communicate, we don’t leave you guessing.
- Honest, upfront pricing with no surprises. A square deal: the price we quote is the price you pay. We provide flat pricing on the phone before any work begins, and that number matches the invoice. No bait-and-switch, no “I found another problem” upsells after we’re in your home. The direct answer to the pricing games this trade is infamous for.
Our Satisfaction Promise
If you’re not satisfied, we want to know - and we want to make it right. Here’s how that works in practice.
Call us at (844) 643-4161. A live person answers, 24/7, including nights, weekends, and holidays. No voicemail trees, no callback queues. Explain what happened. We’ll schedule a return visit, typically same-day or next-day depending on your location in Pennsylvania and the urgency of the issue. Our technician arrives, identifies the problem, and corrects it. You don’t fill out claim forms. You don’t argue with a dispatcher about whether the issue “qualifies.” We stand behind it - no paperwork, no arguing.
This promise is rooted in our K.E.Y.S. values: Krafted right, Every time, Your home first, Standing behind it. Dale Corrigan, our owner, put these in place because he’d seen too many customers in his early years get the runaround from locksmiths who treated a guarantee like a legal escape hatch. We’ve found that when you remove the friction from making things right, people don’t actually abuse the system. They remember you. They tell their neighbors. That’s why we’re still here after four decades.
The 90-Day Done Right Promise applies to all residential, commercial, and automotive locksmith services we provide - lock installation, rekeying, emergency lockout response, and security hardware upgrades. Manufacturer warranties on specific products (Schlage, Medeco, Mul-T-Lock, and others) operate alongside our workmanship guarantee; we honor both and help you navigate any product-specific claims when they arise.
Licensed & Insured Backing
A written guarantee is only as solid as the company standing behind it. We’re licensed and insured, which means there’s real financial backing if something goes wrong - not just a handshake and a hope. Our insurance covers property damage, liability, and worker injury, so you’re not exposed if an accident occurs on your property in Pennsylvania.
Licensing matters in this trade because locksmithing sits at the intersection of security and access. Pennsylvania residents should know that the person rekeying their home or installing their business access control has been vetted by state authorities, not just self-declared competent. Our technicians are background-checked and uniformed, they present ID at every door, and they operate under a licensed business entity with a 42-year track record. That’s the real guarantee behind the paperwork - a company that will still be here if you need us three months or three years from now.
We also carry the standing offers Dale approved for Pennsylvania customers: $50 off any repair over $250, a free second opinion on any written estimate, an $89 seasonal tune-up, and a permanent 5% discount for seniors and veterans. These aren’t loss-leaders to get in the door and upsell you. They’re the same fair pricing, just a little better for people who’ve earned it.
Questions about whether a specific situation is covered? Call (844) 643-4161. A live person will walk you through it - no automated menu, no “press 4 for warranty claims.” We answer our own phones because we stand behind our own work.
Written by Dale Corrigan, Owner at Strongbox Lock & Safe Co. of Pennsylvania, serving local communities since 2013.